Privacy Policy

1. Introduction

At KmrShop, we take the protection of your personal data very seriously. This privacy policy explains how we collect, use, share and protect your information when you use our platform.

By using KmrShop, you accept the practices described in this policy. If you do not agree with these practices, please do not use our service.

2. Information we collect

2.1 Information you provide us

• Account information : First name, last name, email address, password, phone number
• Profile information : Profile picture, preferences, location
• Payment information : Mobile money phone numbers, banking information (encrypted)
• Shop information : For sellers, shop name, description, logo, contact details
• Order information : Delivery addresses, purchase history
• Communications : Messages sent via our platform, reviews and comments

2.2 Information collected automatically

• Navigation data : IP address, browser type, pages visited, duration of visits
• Device data : Device type, operating system, unique identifiers
• Cookies and similar technologies : To improve your user experience
• Location data : With your consent, to improve delivery services

3. How we use your information

We use your data to:

• Create and manage your user account
• Process your orders and payments
• Facilitate transactions between buyers and sellers
• Send order confirmations and important notifications
• Provide customer support and answer your questions
• Improve and personalize your experience on the platform
• Detect and prevent fraud and abuse
• Respect our legal and regulatory obligations
• Analyze platform usage to improve our services
• Send marketing communications (with your consent)

4. Sharing your information

We never sell your personal data. We may share your information with:

4.1 Between users

Sellers receive your delivery and contact information necessary to process your orders. Buyers see public shop information.

4.2 Service providers

• Payment services : To process transactions (mobile money, etc.)
• Delivery services : To coordinate shipments
• Hosting services : To store and process data
• Analytics services : To analyze platform usage
• Support services : To provide you with assistance

4.3 Legal obligations

We may disclose your information if required by law, in response to a legal process, or to protect our rights, property, or safety.

5. Data security

We implement security measures to protect your data:

• SSL/TLS encryption for all data transmissions
• Encryption of passwords and sensitive data
• Secure servers with firewalls and intrusion detection systems
• Restricted access to personal data by authorized personnel only
• Regular security audits and updates
• Compliance with PCI DSS standards for payments

However, no method of transmission over the Internet is completely secure. We cannot guarantee the absolute security of your data.

6. Your rights

You have the right to:

• messages.access : Consult the personal data we hold about you
• messages.rectify : Correct inaccurate or incomplete information
• Delete : Request deletion of your data (right to be forgotten)
• messages.limit : Restrict processing of your data in certain circumstances
• messages.portability : Receive your data in a structured and readable format
• messages.opposition : Oppose processing of your data for marketing purposes
• messages.withdraw_consent : Withdraw your consent at any time

To exercise these rights, contact us at support@kmrshop.com

7. Cookies

We use cookies and similar technologies to improve your experience. Cookies are small files stored on your device.

Cookie types:

• Essential cookies : Necessary for platform operation
• Performance cookies : To analyze usage and improve services
• Functionality cookies : To remember your preferences
• Advertising cookies : To personalize ads (with consent)

You can manage your cookie preferences in your browser settings.

8. Data retention

We keep your personal data for as long as necessary to provide our services and respect our legal obligations. After your account is deleted, we keep certain data for:

• Respecting accounting and fiscal obligations (usually 7 years)
• Processing current disputes and claims
• Preventing fraud and abuse
• Respecting requests from legal authorities

9. International transfers

Your data may be transferred and processed in countries other than your country of residence. We take appropriate measures to ensure that your data is protected in accordance with this policy, notably through approved standard contractual clauses.

10. Protection of minors

KmrShop is not intended for persons under 18. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with data, we will delete it promptly.

11. Changes to this policy

We may update this privacy policy periodically. We will inform you of important changes by email or via a notification on the platform. The "last update" date at the top of this page indicates the latest revision.

12. Contact

For any questions concerning this privacy policy or your personal data, contact us: